Terms & Conditions
Last updated: July 1, 2025
1. General
- This website is operated by Hindukush Noorani Trading Company.
- By using our website, you agree to our terms of service.
- We may update our terms at any time without notice.
2. Products
- All products are handmade, and natural variations may occur.
- We aim for accuracy in product descriptions and images but do not guarantee exact matches.
3. Pricing
- All prices are listed in Afghanistan Afghani (AFN) unless otherwise stated.
- Shipping and duties may apply and are calculated at checkout.
4. Orders
- Orders are processed once payment is received.
- We reserve the right to refuse or cancel any order at our discretion.
5. Prohibited Use
- Use of this site for unlawful purposes or harm is strictly prohibited.
- You may not infringe on our intellectual property or distribute malicious content.
Refund Policy
Last updated: July 1, 2025
1. Returns
- We accept returns for damaged or defective items.
- Contact us within 30 days of delivery, and we will be happy to work with you.
2. Refunds
- Once we receive and inspect the returned item, we’ll notify you of the refund status.
- Approved refunds will be processed within 20 business days.
3. Non-Refundable Items
- Custom or personalized orders are not eligible for refund.
- Returns made without prior approval will not be accepted.
4. Exchanges
- We offer exchanges if you cover the shipping charges.
Shipping Policy
Last updated: July 1, 2025
1. Processing Time
- In-stock items ship within 10 business days.
- Custom orders may require at least 2–4 weeks of production before shipping.
2. Shipping Methods
- We ship via air freight with tracking information provided.
3. Shipping Costs
- Shipping rates are calculated based on weight and destination at checkout. We may need to contact you about shipping methods and rates.
4. International Orders
- We ship globally. Customs duties and taxes are the buyer’s responsibility if required.
5. Lost or Damaged Packages
- If your order is lost or damaged, please contact us within 15 business days of the expected delivery date.
- Email us at: info@hindukushnoorani.com